Psychology-Driven Brand Design. Creating and Refining Remarkable Brand Identities.

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The Ambiguity Bias is Scaring Away Your Customers

The ambiguity effect can rear its ugly head without you even being aware of it. It can stop potential customers in their tracks and send them straight to your competitor. Fortunately there is an easy fix to this prevalent cognitive bias. With just a little effort on your end, minimizing this bias can yield great returns for your bottom line.

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Is Cognitive Load Ruining Your Website?

Looking for an explanation for your website’s high bounce rate? Low conversion rate? Poor engagement? It could be due to cognitive overload — making your visitors’ brains work too hard. Here’s how to reduce cognitive load on your website to improve user experience and boost your business.

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Running on Default – Harmless or Risky?

It’s a wonderful thing to have choices. The reality, however, is that we often rely on the default instead of making conscious decisions to the contrary. This isn’t inherently a bad thing, but this tendency does affect all areas of our lives, including our business marketing.

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“Z” is for: Zapier

Have you ever wished you could accelerate your administrative tasks? Streamline your spreadsheets? Fast-track your follow-ups? Guess what — there’s a Zap for that. If you’ve never used or heard of Zapier, you may be working harder than you need to. Read on to see if Zapier is the life hack you’ve been dreaming of.

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How Nike Failed at User Testing

Business owners can learn an important lesson from Nike’s latest showing at Wimbledon. Mainly that “just do it” should never supercede “just think it through”. In this case, that means designing products with the end-user in mind; which, in the world of web design, comes in the form of user testing or user experience.

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“Y” is for: YouTube

Could YouTube be the magic bullet for all of your marketing goals? In all honesty, you could develop your entire business marketing plan around YouTube. I’m not saying you should do that, but since YouTube is recognized as the second largest search engine, you might want to think twice before you decide to ignore it.

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Email Scams Targeting Business Owners

What’s that your momma always said? “If it seems too good to be true, it probably is.” But ma! The flip side — “don’t look a gift horse in the mouth”, right? No. That’s not even what that means. Listen to your mother and beware this common email scam.

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Why SEO is a Partnership

Search Engine Optimization (SEO) encompasses a lot. Like a big mutant octopus with too many arms to count, SEO’s various components can seem overwhelming at times. Don’t be intimidated! There are easy things that you as a website owner should and can do to help your site rise in the rankings.

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Is Your Website Ready for a Record-Breaking Black Friday?

If you own a business that sells products online, you’ve got exactly one month to get your website ready for Black Friday. So before the ghosts and princesses start knocking at your door this weekend, grab a handful of those fun-size Snickers for yourself and take a look at your business website. Is it ready for the impending virtual rush?

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“L” is for: Landing Page

Landing pages should be part of any online marketing strategy. They are an integral part of the sales/lead generation process. Learn why a website isn’t enough and why you need landing pages to truly be successful in selling.

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“H” is for: Hexadecimal

Do you ever find yourself frustrated over color? For instance, do you know how to ensure that your brand colors will be consistent across every form of advertising that you use — from your print to your online marketing efforts? Here is a quick lesson that can help.

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“F” is for: Favicon

A favicon (the term is a mashup of “favorites icon”) is one of those little details that should be a part of your visual brand. Go the extra step to reinforce your visual brand and enhance your users’ experience of browsing your website by creating a custom favicon.

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“E” is for: Email Marketing

Prior to 1971, nobody knew what email was. In 2012, we sent 294 BILLION emails per day. Love it or hate it, email is now a part of our daily lives. For businesses, email is one of the primary marketing vehicles for reaching customers. It is a cost-effective way to send targeted, personalized, and automated messages.

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